All Core Features, One Low Price

Every feature is included with your subscription. 

WalkaboutFeatures2
Scheduler

Scheduling

Our scheduler is a live interactive map of your service area. 

  • Hold time-slots for time-off, meetings, dr. appointments. 
  • Calculate drive-time
  • Sort route by technicians 
  • Lock routes
  • Use color coding to organize your service calls

My Walkabout App

An essential tool for technicians.

  • iOS and Android
  • Payment processing
  • Signature authorization
  • Unlimited photos to document equipment, model and serial numbers, etc.
  • Create purchase orders
  • Create new customers and schedule service calls
  • Check in and out timestamp
  • GPS directions
  • Offline capable
  • Email invoices to customers
PhoneGroupCalendar copy
Callmanage

Customer Management

You work hard to build up your customer base, we have the tools to manage it.

  • Customer details all in one place; contacts, addresses, equipment, and service history
  • Transfer Addresses and Equipment
  • Merge duplicate addresses, equipment and customers if needed.
  • Accounts Receivable
  • Customer payments and terms
  • Scheduled Maintenance enrollment

Inventory Management

We are experts at managing inventory and you can be too.

  • Our Master Pricebook includes 78,000 known appliance part numbers.
  • Organize and manage inventory by warehouse locations (shop, technicians trucks, etc.) with our barcodes system.
  • Part pricing calculation by brand
  • Weekly cycle counts
  • Part usage by period
  • Part location search
  • Inventory transaction log
  • Scanning workflow for physical counts and internal transfers
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PurchaseOrdersReturnsTransfers

Purchase Orders, Returns & Transfers

Take the headache out of these everyday tasks.

  • Purchase orders for stock using a reorder report
  • Purchase orders for service calls
  • Purchase order consolidation and reconciliation
  • Shipment tracking and part ETA
  • Returns to the vendor
  • See if other warehouses have a part before ordering and Transfer between company warehouses. 

Site Administrations

  • Company Account
    • Review account activity (view statement, pay bill online, enroll in auto pay)
  • User Management
    • Set user roles (Admin, Manager, CSR, Tech)
    • Permissions
    • Page Security
    • Allowed Hours
    • Add and Edit Brands and Vendors
    • Add custom data types (equipment types, referral sources, etc.)
    • Set trip charges, tax rates and regions by zip code
ARMANAGEMENT
Reports – 1

Reporting

  • Month End Reports
    • Accounts receivable
    • Inventory costs
    • Payroll
    • Sales tax
    • Profit and loss
    • Customer statements
  • Operational and Analytical reports
    • 50+ options

Support & Training

  • Live phone and email support
  • Hundreds of knowledge articles
  • Update release notes
  • Extensive video library
  • Live web training
  • Data conversion
  • Frequent updates at no additional cost
Support

Integrations

ServiceBench_ServicePower_Integration
Service Bench & Service Power
Managing and submitting warranty claims is easier with this integration.
Learn More
TextVioceConfirmation
Text and Voice Confirmation
Send automated calls and text to confirm your customer’s service. What a time save!
Learn More
GPSTracking
GPS Tracking
Track technicians trucks on the scheduler map using My Walkabout Fleet Tracking or Verizon Connect.
Learn More
Quickbooks
Quickbooks
Import all your transactions into Quickbooks with a click of a button!
Learn More
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Built for the Service Repair Industry, by the Service Repair Industry.